Best free Ticket Support Plugin on WordPress

There are lots of reasons why you would want a ticketing system for your website. Maybe you run a landlord and tenant business and you want an easy way of keeping track of complaints. Or maybe, like me, you have a website maintenance website and you need an easy way of keep track of your customer’s maintenance tasks, all in one place. There are a number of easy ways you can have this feature on your WordPress site. In this post, I am going to explain exactly how you can do this.

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The best plugin for the ticket system on WordPress

Awesome Support – WordPress HelpDesk & Support Plugin

This plugin is perfect for your ticketing system on WordPress, we use this plugin on our support website Developerrocket.host. Awesome Support – WordPress HelpDesk & Support Plugin is simple and easy to use, you can set up your customers with a profile and they simple submit tickets when they need help.

The image shows what the tickets would look like in the backend when a customer submits a ticket. From here you can click on a ticket to view all the text and attachments. You can then reply to the ticket, make it as complete or say it’s “in progress”. This is great because it allows you to communicate with your customers professionally while staying organized.

I really enjoy managing all of my client’s requests just from emails
No one

Features of the Ticketing plugin

This plugin has some great features including:

The ability to set priority levels, for example, if a task is high in the priority you can let the ticket admin know.
Both you and the client can attach images or documents to help with the support requests.
The client can retrospectively look at the tickets they have submitted to see their status, as well as keep up with what they have done
You can set the department and product, this is so you can easily know what is assigned to each task.

Although this is a free plugin, it how so many amazing features it acts as a premium one! This plugin has helped me stay much more organized with the regular maintenance tasks that my clients threw at me. Before I would just try and keep track of them from 5 different email accounts, WhatsApp messages, and texts. So it’s been a lifesaver! You can read more on the Awesome Support Website.

Other free Support Ticket Plugin

WP Support Plus Responsive Ticket System – Review

Having looking at and used the WP Support Plus Responsive Ticket System plugin, I can say it does a good job as a ticket support system. Howevers its missed 3 major updates on WordPress so this could be a sign that it’s no longer being developed. This could have some serious issues in the future! If they do update the plugin then this has some great potential, they have a nice looking support ticket system, you can customise it to your business brand, and change a number of settings.

JS Help Desk – Best Help Desk & Support Plugin – Review

This support plugin for WordPress has a great system for helping your stay organised on your support tickets. They even have a nice looking pie chart system so you can keep track of your open, closed and other tickets. You can customise the fields in the support forms so you can customise areas for your customer. For example if you run a customer complaint website you can add another field like “would you shop with us again?”. The email templates are also highly customisable.

This plugin also has tonnes more of amazing features such as:

Time tracking
Export tickets
Merge tickets
Priority for ticket and highlighted priority with in ticket listing
Assign department to ticket for proper management
Help topic for ticket associate with department
Show proper ticket status message and highlight it
New ticket email notification according to admin configuration
New ticket notification to staff on base of department assign
Assign to other staff member at any time
Post internal note on ticket. Internal notes visible only for admin and staff
Admin/staff can edit ticket at any time
HTML editor for ticket issue
Notifications and Auto-responder on new ticket creation
Admin can store most common answers in premade and it available at ticket reply.
Fully responsive design for front-end and admin
Admin can modify the email text easily
Custom fields for ticket.
Paid tickets

And loads more, if you choose to use this plugin, it would definitely suit your needs. Personally, for me, this plugin has too much going on, a much simpler plugin that does everything I need is preferable! You can download the plugin here.